StarHubs reply after 5 days to my email complaint about fiber internet outage. Dear Mr Wee Thank you for your web form and we apologise for the delay in reply due to high volume of enquiries coming into StarHub. We are sorry for the brief disruption that happened in the vicinity reported on 17 July 2014 due to an unforeseen technical glitch. Our team of engineers had attended to the issue reported immediately and the matter has been fully resolved. We wish to explain that the disruption occurs as an unexpected technical failure and hence, allowing us to have very little time to notify our customers of the disruption. We would like to inform you that it is our utmost interest to minimize downtime of the service to reduce inconvenience to our valuable customers. Please rest assured that our engineers will investigate the cause of the disruption so that to avoid similar occurrence in future. Thank you for taking the time from your busy schedule to write in and share your feedback with us. At StarHub, we are constantly exploring ways to enhance our products and services so as to better manage customers expectations. If you have any questions on StarHub services, please email us at this address or fax in to 720 5000.
Posted on: Tue, 22 Jul 2014 08:37:46 +0000
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