TROUBLESHOOTING… IF YOUR FIXTURE DOES NOT WORK: CHECK YOUR ELECTRICAL SOURCE: Make sure the unit is plugged in properly and that the breaker is not tripped or fuse blown. CHECK THE LAMP: Make sure the lamp is screwed in all the way. FOR T5 FLUORESCENT FIXTURES: Check to ensure lamps are properly locked into place. This is accomplished by turning the lamps ¼ turn in either direction. Try a different lamp if you have one available. Make sure unit is unplugged when changing lamps. Make sure you have the correct lamp for your ballast, i.e. an HPS lamp will not ignite with a MH ballast. MVP™ (Multi Volt PowerCord): When using a MVP™ plug, only use the one distributed with the unit or purchased at one of our Authorized Retailers. DO NOT make any changes to the Power Cord. This will VOID the warranty. FAQ’s Symptom: My ballast is humming but the light isn’t coming on. Solution: There may be a couple of reasons for this: 1) the lamp is not screwed in tight enough, or 2) the lamp is defective. Please allow 5 - 10 minutes for lamps to initially ignite. If this does not solve the problem, return the unit to the dealer for testing. Symptom:My ballast makes an excessive amount of noise. Solution: Keep in mind that the higher the wattage, the louder the humming noise emitted. However, if the noise level is extreme, the transformer may have come loose. In this case, the ballast unit should be returned to Sunlight Supply®, Inc. for repair if it is still under warranty and has been used under normal operating conditions. Symptom: Every time I turn on the light fixture, the circuit breaker trips. Solution: You may have too many appliances on this circuit. A normal home’s circuit has only 15 amps available. These H.I.D. lights use up to 10 amps per unit. Please make sure you are not overloading the circuit with too many appliances and/or lights. Note: The sticker on the ballast will state the number of amps required by that particular unit. If you do require more lights/appliances to all be run off the same circuit, you should consult an licensed Electrician. Symptom: I turned off my HID light and now it won’t come back on. Solution:Your lamp may take up to 20 minutes to cool down before it can be fired up again. Fluorescent lamps should be almost immediate. Symptom: My lamp has small pieces of glass inside of it. Solution:It is common for small pieces of glass to break loose inside the lamps; this will not affect the lamps output. If there is a crack or hole in the outer glass, it should be replaced.
Posted on: Wed, 18 Sep 2013 21:15:33 +0000
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