This chat took over 30 minutes had no wait time to start.resentative to assist you. You have been connected to Rohit. Rohit: Hello MARY, thank you for contacting the AT&T Benefits Center. My name is Rohit. I see your question is: Where do I find the cost of both the plans . I can help you with that! Rohit: Hello Mary. Rohit: Ill certainly help you with that. Rohit: Please allow me a few minutes while I pull up your account details. Rohit: Thanks for waiting patiently. Rohit: Mary, could you please confirm, which two plans you are referring to? MARY CARTER: The only plans that are showing available for non medicare retirees. Rohit: I see. Rohit: Let me check that for you. Rohit: It will take me a moment to review that for you. Rohit: Thanks for your continued patience. Its taking me a moment to review. Rohit: I apologize for the long wait, and appreciate your patience. I am available to answer your concerns. Please give me a moment while I check your account details. MARY CARTER: All I need to know is where to find the cost on the web site. I have look at the comparison page but no cast is there. Rohit: Thanks for your patience. Im looking into that for you. Rohit: Thanks for waiting patiently. Rohit: Mary, please go to the home page of your website and click on the enrollment link present in the Action Needed box. MARY CARTER: I have done that now what? Rohit: It will take you to a new page, where you need to click on the enrollment link present in the bottom of the available options and click on View Change. Rohit: Once you click on it, the website will pop up a new page where you can see the selections made by you during the annual enrollment. MARY CARTER: Thanks it is now giving me what I need. Rohit: Please click on the view/change option present infront of your medical coverage option and click continue on the next page. Input Area I didnt bother to ask where she was. I tried to get on chat again and got the note about the long wait times. I am so tired of thinking about this.
Posted on: Fri, 10 Oct 2014 22:32:53 +0000
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