Trouble with your new Thrift Savings Plan (TSP) Password? If you are attempting to change your password for the first time since May 10, 2014, and your old password was longer than 8 characters, enter only the first 8 characters of your old password. If you created your new password after May 10, 2014, and you are having trouble logging back into My Account, please review the following tips: * Check the Caps Lock key. If you unknowingly had it on when you created your password, then all the letters that you intended to be lowercase were actually entered as uppercase. The only way to get your password correct when you log back in is to engage the Caps Lock key. * Clear the cache (temporary storage). *Use the Unmask feature to ensure that you properly type in your account number/custom user ID and that you dont inadvertently type your new password into the custom user ID field. * If you have a civilian and a uniformed services account and you want to be able to toggle between them during the same web visit, both account passwords must be the same. If you find that you can get into one account but not the other, its because you still must change the other accounts password.
Posted on: Tue, 02 Dec 2014 15:05:05 +0000