Urgent requirement Position: QUALITY ANALYST experience: BPO experience must be there with more than 6 month in the same profile. Job Responsibility- 1- Screens incoming and outgoing calls to ensure quqlity,customer service and adherence to the policies and procedures of the organisation. 2- Providers feedback to assist in the creation of performance improvement goals and the development of training programs. 3- may require a bachelors degree in area of speciality. 4- Has knowledge of commonly used concepts practices and procedures within a particular field. 5-relies on instructions and pre-established guidelines to perform the function of the job. 6- work under general supervision 7- typically reports to a manager Desired candidates: 1- Good communication skills, must be both oral and written 2- Proper knowledge of computer and MS OFFICE is must 3- Good negotiation skills and soft skills to handle all types of client over phone and email 4- growth oriented, aggression to achieve, confidence Education: Graduate/ Post Graduate Vacancy : 20 Interview timing: 10 AM to 1PM Location : Greater Noida Salary range: according to the candidates performance cabs : Both side Job type: full time CONTACT PERSON : SHALINI SHARMA (HR) Intelli human india 9971780005, shalini@intellihumanindia (interviews are going on, come and grab the opportunity)
Posted on: Thu, 17 Jul 2014 10:22:46 +0000
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