Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Vinita}Good Evening. You are chatting with Vinita. How may I help you? {Nilesh}transfer this chat to aditya {Nilesh}chat session is closed {Vinita}Sure sir. {Aditya}Good Evening. You are chatting with Aditya. How may I help you? {Nilesh}you just ended my chat session {Nilesh}why {Nilesh}you have to tell me before you end session {Aditya}We expect our customer to use professional language {Aditya}Sir, I request you to please stop using inappropriate language with us {Aditya}Then we can continue chat {Nilesh}when tring to type in this chat windo it miss some letter {Nilesh}now w missing in above line {Aditya}Sir, This is not chat window issue {Nilesh}neglet this {Aditya}I can chat properly {Aditya}Okay thank you {Nilesh}i want resolve my issue {Aditya}Sir, regarding your issue we are really sorry I have already provided you all the information that closed complaint cannot be opned agin {Aditya}again {Nilesh}hahahahahaha {Aditya}If you want I can raise new complaint that your previous complaint closed without any resolution {Aditya}However you will get new complaint number for the same {Nilesh}you also miss letter in above line a {Aditya}There is no other option {Aditya}Sir, It was my typo error not chat window issue {Nilesh}ok {Nilesh}wht is the resolve date of my new complent number {Aditya}Let me raise complaint first {Nilesh}my previous end date was 29 oct 2013 {Nilesh}just tell mi {Aditya}I will be able to provide you the information of resolution date only after generating new complaint. {Aditya}May I raise new complaint ? {Nilesh}i dont want new complent if you give me another ate {Nilesh}date {Nilesh}date {Nilesh}date {Nilesh}i want 29 oct 2013 {Aditya}YOu will get new date {Aditya}as per new complaint {Nilesh}this means you are wasting my time {Aditya}yes {Nilesh}it takes again few days to resolve {Aditya}Yes sir {Aditya}There is no other option {Aditya}You need to wait till the new tat {Aditya}May I raise complaint sir ? {Nilesh}i want 29 oct {Nilesh}you didnt ask me to close that complent {Aditya}Sir, your number was not contactable hence the complaint was closed even if you spend whole night on this chat i cant reopen same complaint {Nilesh}i activated miss call alert {Nilesh}i didnt received any message {Nilesh}you didnt call me {Aditya}On 23-OCT-2013 16:55:49 called sub 3 times,main No is Swicthed off...call on alt no:98******** his issue is of 3G Speed not resolved yet so pls check {Aditya}On 25-OCT-2013 12:51:13 called sub 3 times,main No is Swicthed off...call on alt no:98******** his issue is of 3G Speed not resolved yet so pls check {Aditya}This is the information reflecting in your complaint updated by our backend team {Nilesh}what about 3 try {Nilesh}3rd try {Nilesh}you tried to contact me 3 times {Aditya}Sir, there is nothing like 2 try or 3 try {Aditya}We tried you many times in a day {Nilesh}nilofer told me they tried 3 times {Aditya}If we count tries that we tried you more that 3 times on 23-OCT-2013 16:55:49 {Aditya}even on your both numbers {Nilesh}on 26 oct {Nilesh}she also told me date {Aditya}On 26th your complaint closed {Nilesh}which both number {Nilesh}98******** its my mobile number only {Nilesh}and 80******** its not my calling number, its inserted in to dongle {Aditya}Okay {Aditya}yes sir {Aditya}We tried on the same {Nilesh}to 80******** switch off hi lagega na {Aditya}Yes sir {Aditya}We tried you on 98******** {Nilesh}how its possible {Nilesh}each time my mobile was switch off {Aditya}Sir, I have informed you all the information {Aditya}availbel with us {Nilesh}i want reason {Aditya}If you want I can raise new complaint {Aditya}Sir, this is comment added by our team who called you {Nilesh}i want reason how it possible each time my mobile was switched off {Aditya}So your number was not contacabel when they called you {Nilesh}i didnt received miss call alert {Nilesh}they didnt contact me {Aditya}Now I cant tell you from here when your number was switchoff or active {Aditya}We contacted you {Nilesh}i want 29 oct 2013 last date in my complent {Aditya}Sir, how many times I told you in above chat that this is not possible {Aditya}Even if you spend whole night chatting with me I will provide you same information {Aditya}Now if you still want to waste your time its as per your decision {Aditya}I am here for answering and providing your information we have. {Aditya}I am personally requesting you now to let me take new complaint and let the issue resolve as per process {Nilesh}i want answer of this mistake {Aditya}There is no mistake {Nilesh}yes its mistake {Aditya}Its not {Nilesh}how {Aditya}okay {Aditya}Let me tell you one more thing even if its a mistake {Aditya}For the action of the same I need to register one more complaint that our backend team did not called you as you are saying and they closed issue {Aditya}You will get new date of resolution for the same {Aditya}Do you want me to do so, I will reais on more complaint {Aditya}And for resolution of your issue need to reaise on more complaint {Aditya}Means total 2 {Aditya}And 2 different resolution dates {Nilesh}did you know i am frusted because of you all {Aditya}I understand {Aditya}however this is not manual thing where we can ask the person why he updated this wrong information {Aditya}This happenes with complete procedure {Aditya}As the person have mentioned that they tried to call your {Aditya}And your number not contactable {Aditya}Issue closed {Nilesh}and what about my frustration {Aditya}I am really sorry for that {Nilesh}sorry bolane se kuch nahi hota {Aditya}If you want I can raise complaint for the same our team will investigate the issue and take appropriate action {Nilesh}aap kuch bhi kare to sorry {Aditya}But it takes time {Aditya}Now its upto u {Aditya}If you want I can raise complaint {Nilesh}me kuch karu to bada bill fad dete he {Nilesh}m kuch bhi na karu to bhi bada bill fad dete he {Aditya}Sir, {Aditya}Please tell me whether if you want to raise one complaint or two or nothing {Aditya}Because your current closed complaint is not going to get opened from anywhter {Nilesh}i want to get ction about this {Nilesh}action {Aditya}So may I take complaint now {Nilesh}action means {Nilesh}mujhe all reasons chahiye meri complent ke {Nilesh}aur jisane complent close ki us aadmi ki report bhi {Nilesh}u ke upar kya action li us ki sari details {Aditya}Sir, told you that this is not manual process, that persone is not sitting beside me {Aditya}If you want I can raise complaint. {Nilesh}to investigate karo {Nilesh}kon tha wo person {Aditya}May I take complaint ?. {Aditya}Then only investigation will be done {Aditya}I am again telling you that you will get new date for resolution of this issue {Aditya}If you want I can raise complaint {Nilesh}aap ko pata he {Nilesh}aap ne mujhe kya kya galat information di he {Nilesh}m seriously puch raha hu {Aditya}I have not provided you any wrong information {Aditya}I am also telling you seriously {Nilesh}mujhe 26 oct ki sari details chahiye {Nilesh}26 ot ki dinbhar ki mere numbers ki sari details chahiye {Aditya}Only complaint will resolve you issue {Nilesh}us ke bad me aap ko batata hu {Aditya}There is no other way {Aditya}Okay as u wish {Aditya}Is there anything else that I can help you with? {Nilesh}means {Nilesh}you want to close chat session? {Aditya}yes {Nilesh}why {Aditya}I tried my best to tell you the issue and how to resolve it {Nilesh}mra ek issue aur pending he {Aditya}But you dont want to uinderstand the same {Nilesh}j mene abhi tk bataya bhi nahi {Nilesh}me 26 oct ki details mang raha hu {Aditya}Sir, I have informed you please use professional language {Aditya}This is not possible {Nilesh}me professional language h use kar raha hu {Nilesh}galat kya bola mene {Nilesh}konasi line me mene galat bola {Aditya}Sir, I have told you that I can raise complaint regarding yoru issue {Aditya}There is no other option {Nilesh}wo janedo {Aditya}Even if you spend whole night chatting with me {Nilesh}ujhe ye batao mene kya galat bola aapa se {Nilesh}aap se {Nilesh}mujhe ye batao mene kya galat bola aap se {Aditya}I am sorry for that I read that last line you have written in last chat {Nilesh}which lne {Nilesh}line {Aditya}is chat window ki maaa ki to Received at 10/28/2013 6:48:31 PM {Nilesh}sala letter bhi miss hote he Received at 10/28/2013 6:48:42 PM {Aditya}This line {Nilesh}ha to letter miss ho rahe he chat karate time {Aditya}I was reading your previous chat {Nilesh}me thik se chat nahi kar pa raha hu {Aditya}Sir, frankly telling you there is no use of chatting and westing time for both of us {Nilesh}ar ye bat fir se is hat me repeat kyo kar rahe ho aap {Aditya}If you want resolution I can raise complaint {Aditya}But it will take time {Aditya}There is no other option {Nilesh}ye bat fir se is chat me repeat kyo kar rahe ho aap {Aditya}Then what you want now sir ? {Nilesh}proff. language ke bare me keh raha hu me {Nilesh}i want action {Aditya}action against whom / {Aditya}* ? {Nilesh}i dont know {Aditya}Then ? {Nilesh}jo is me he un sab ke against {Nilesh}system ho {Nilesh}ya aadami ho {Aditya}I need to raise complaint {Aditya}for the same {Nilesh}what complent you raise?? {Aditya}That person did not call you and closed your complaint with wrong information {Nilesh}only this info {Nilesh}what about action, my frustration {Aditya}action will be taken from our backend team I cannnot mention that in your complaint. {Aditya}You will get call for the same {Aditya}Please confirm if you are online. {Nilesh}i am online {Aditya}May I raise complaint ? {Nilesh}now {Nilesh}i want letter of opplogies {Nilesh}from vodafone {Aditya}Sir, {Nilesh}? {Aditya}Sorry this cannot be done from here {Aditya}I just can rasie complaint regarding yyour issuee {Aditya}And I can mention in that about your letter {Aditya}May I ? {Nilesh}what you menion?? {Aditya}That you are frustrated because of this issue and expecting apology letter from vodafone for the frustration you faced. {Nilesh}ok {Nilesh}i want also copy of this complent {Nilesh}on my email {Aditya}Sir, this is not possilbe {Aditya}I will provide you reference number {Aditya}For the same {Nilesh}that you maintion in my complent number {Aditya}Sure {Nilesh}i know how your referrence number are working {Aditya}I can provide you reference number {Nilesh}this happened second time {Aditya}Sir, there is no way to send copy or anythig on mail {Nilesh}1418811226 20-Oct-2013 11:21:26 AM Request For Call Back In Progress 21-Oct-2013 06:00:00 PM {Nilesh}21 oct {Nilesh}still open {Nilesh}tell me what is this now {Nilesh}STILL OPEN {Aditya}Yes sir {Nilesh}21-Oct-2013 06:00:00 PM lst time and date {Aditya}Yes sir, {Aditya}Its still underprocess {Aditya}May I raise complaint ? {Nilesh}and now we are talinkg about 2nd complent which is directly closed without interacting me. {Aditya}Yes {Aditya}I told you many times from here only complaint can be raised {Nilesh}i want copy of complent {Nilesh}ok {Aditya}This is not possible {Aditya}No such fasilty to send mail {Nilesh}transfer this chat to your senior {Aditya}I am sorry sir, this is not possible {Nilesh}why {Aditya}There is no senior on me {Aditya}In this process {Aditya}If you want I can provide you email id for your nodal officer {Nilesh}o {Nilesh}ok {Aditya}You can email him {Nilesh}give me details of nodal and appelet officer {Nilesh}i want phone number and email id both {Aditya} https://vodafone.in/pages/vodafone_offices.aspx?cid=mah {Aditya}Please visit this link you will get all the details {Aditya}Is there anything else that I can help you with? {Nilesh}ok {Nilesh}reise my complent {Nilesh}and maintion in it about applogies letter {Nilesh}i want complent letter {Nilesh}complent number {Nilesh}and now i am sending this chat to nodal officer {Aditya}Okay {Aditya}please wait {Nilesh}if they told me that opplogies letter is not maintion in my complent then i will take appropriate action against you {Aditya}your new complaint number is 1422839532 {Aditya}It will resolve till 06-NOV-13 {Nilesh}tell me what you type in complent {Nilesh}copy paste here {Aditya}Okay {Aditya}Then wait {Aditya}If you want you can provide me containt I will past it in complaint {Nilesh}means {Aditya}Sir, If you want you can provide me what content I type in your complaint {Aditya}I will copy past it as it is for your satisfaction {Nilesh}you raied my complent and gives me complent number {Nilesh}then what you typed in it {Aditya}Yes {Aditya}Yes {Aditya}I can add {Nilesh}copy paste that {Nilesh}i want to know what you typed {Aditya}Okay then please wait {Nilesh}ok {Aditya}Thank you {Aditya}Conta int is Cust complaint number 1419389906. regarding speed issue for 3G dongle issue not resolve but as per backbend : called sub 3 times,main No is Swicthed off...call on alt no:98******** his issue is of 3G Speed not resolved yet so pls check On 25-OCT-2013 12:51:13 and 23-OCT-2013 16:55:49. cust complaining that never receive any call , never mobile was switch off MCI active on number still not receive any MCI alert so not call made to cust. Cust frustrated want written appoligi for the frustration and want action to be take aginst the persone who didnot called cust and compliaint closed.. so please don needfull as soon ass possible. {Aditya}Please confirm if you are online. {Aditya}Kindly confirm if you are still online. {Nilesh}remove this {Nilesh} called sub 3 times,main No is Swicthed off... {Nilesh}min number in dongal {Aditya}yes sir, {Aditya}Thats wy I have mentioned the same {Nilesh}mujhe lagata he aap ko dongal pata he kya hota he {Aditya}SO they will take the issue seriously {Nilesh}main number se switch off hi aayega {Aditya}Be rest assure action will be taken {Nilesh}to fir main number maintion kyo kar rahe ho {Nilesh}main number agar dongal me to try kyo kar rahe ho {Aditya}Sir, let the investigator know that persone tried to call on dongle {Aditya}And then on your alternate number {Nilesh}aur aap ke pass details bhi he mene konasa connection liya he to kyo aisa kar rahe ho {Aditya}Then they will take action {Nilesh}kya chal raha he ye sab {Aditya}Which details ? {Nilesh}are but dongal pe phone kaise lagega {Aditya}Are sir, I am telling that only {Nilesh}how can it possible {Aditya}That agent never call you and updated wrong information {Nilesh}dongal pe try kaise kar rahe ho aap {Nilesh}call lagega kya? {Aditya}are sir {Aditya}Please let me tell you {Aditya}Will you please wait {Nilesh}k {Aditya}Sir, as we no no one can call on dongle no. but as per the previous complaint persone tried to call on your dongle and then he called you on your alternate number {Aditya}So investigator will ask him how can he call on a dongle {Aditya}Hence I have mentioned that in the same {Nilesh}ok {Aditya}Is there anything else that I can help you with? {Nilesh}ok {Nilesh}w8 {Nilesh}mujhe ye batao mera connection kab se start hua {Nilesh}means me konasi date aur times se vodafone ka customer hu {Aditya}Are you inquiring for the same number: 80********? {Nilesh}ys {Nilesh}yes {Aditya}15-OCT-13 {Nilesh}ok {Nilesh}time {Nilesh}? {Aditya}Sorry time information not availbe {Nilesh}ok {Nilesh}w8 {Aditya}Is there anything else that I can help you with? {Nilesh}yes {Nilesh}please waight {Nilesh}wait {Aditya}Okay {Nilesh}today i received a letter from vodafone {Nilesh}in this letter my billing period is started from 14-oct {Aditya}Okay then? {Nilesh}in this letter my billing period is started from 14-oct {Nilesh}how can it possible {Aditya}SIr, you please wait till bill generation {Nilesh}me 15 oct se vodafone ka customer hu {Aditya}If you receive bill from 14 th then we can take action for the same {Nilesh}wait karane ki bat hi nahi aati {Aditya}Okay {Aditya}Then what you want now / {Nilesh}mujhe jo letter mila he us me to clearly maintion he {Nilesh}ye kaise possible he mujhe ye puchana he {Nilesh}mujhe billing period date wahi chahiye jis din se me customer hu {Nilesh}aur jab se mene connection use karna chalu kiya {Aditya}Sir,without bill generation how can you say that we are chargeing you from 14th {Aditya}Please try to understand that let the bill generted then we can check it out {Nilesh}14 oct tak vodafone ka aur mera koi sambandh bhi nahi aana chahiye {Aditya}Okay I know {Aditya}So please wait {Nilesh}check karane ki bat aati hi nahi {Aditya}Then I cannot do anything now {Nilesh}letter me clearly likha he {Aditya}If you still want to spend more hour with me then great {Nilesh}billing period started from 14 oct {Aditya}withouth bill I cannot help you {Nilesh}to fir mujhe is letter ke bare me info chahiye {Aditya}sir, you can scan the paper from vodafone and mail us to Vodafonecar.mah@vodafone {Aditya}you will get replay within 48 hours for the same {Aditya}they wil take action as I cant see that paper from here if you send it to email they will definelty help you {Nilesh}mujhe lagata he aap ke pass copy hogi {Nilesh}mujhe aur kyo pareshan kar rahe ho {Nilesh}scan karu aap ko mail karu {Nilesh}fir aap action lenge {Aditya}I am sorry sir, {Aditya}We dont have {Nilesh}i want complent about this {Aditya}Sorry withouth checking paper I cannot {Aditya}I have informed you option to mail us {Nilesh}i just want to raise complent {Nilesh}i have problem with my billing period date {Aditya}Sir, I have informed you in this case I cannot help you {Nilesh}and my connetion started from 15 oct {Aditya}we spend 1. 30 mins {Aditya}Where i was telling you that your complanit cannot be reopned {Nilesh}i know last time i spend 2 hrs {Aditya}You waste both of us time {Aditya}And finely as I said I took new complaint {Aditya}So I am again telling you in this case regarding letter there is no way to take any complaint {Aditya}You need to scan and mail us {Nilesh}aur hum kabse usi complent par bat kar rahe he jo complent directly close hui {Aditya}IF you want more 2 hours I can spend {Nilesh}lst time mene isi complent par 2 hours waste kiye {Aditya}Yes {Nilesh}whi to me keh raha hu {Nilesh}ki aap jaise kam kar rahe he us ki wajah se kitni pareshani hoti he {Aditya}Sir, I told you that we need to raise new complaint you wasted our 2 hours and finaly get ready to take new complaint {Aditya}Now I am telling I cannot take complaint regarding letter {Aditya}yyou need to scan and mail {Aditya}If you want more hours then great {Nilesh}y aap ko samajh me aana chahiye {Aditya}But I will keep saying ssame {Aditya}same {Aditya}I can understand but cant take complaint {Nilesh}mene last time is complent number ke liye 2 hours spend kiye {Aditya}There is no provision {Nilesh}aur yahi complent number directly close hua {Aditya}Yes {Nilesh}fir mera ghussa badhega nahi to aur kya hoga {Aditya}If you told me to raise complaint then there was no need to waste 2 hours {Aditya}Now you are doing same thing again {Aditya}And I am not going to raise any complaint {Aditya}If you want you can mail this chat to nodal officer {Nilesh}2 hours spend kiye, fir itane din ruka bhi, fir 1:30 hours spend kiye abhi,m aur fir aur 6 tarikh tak ruk jau {Aditya}Let them take action on me if I am doing anything wrong {Aditya}Your letter issue cannot be solved {Nilesh}ap ko kuch logic najar aa raha he is sab me, mere kitane din waste ho rahe he, aap to bas 1:30 hours ki bat kar rahe ho {Aditya}Sir, I have told you many time that this cannot be done immediately {Nilesh}kya hua {Aditya}again all that things I have to repeat {Aditya}So pleaese scan that paper and mark mail to provided email id {Aditya}or nodal officer {Aditya}They will get proof regarding your issue {Aditya}I can see that paper from here so no complaint {Nilesh}paper aap ne send kiye he to check karo {Aditya}NOt possible that why I am telling you to mail the same sir {Nilesh}aap paper send karate ho aur aap ke pass details nahi he {Aditya}why cant you understand {Aditya}Simple thing {Nilesh}kise possible nahi he {Aditya}Yes we dont have details {Nilesh}simple thing ye he {Aditya}Anything else {Nilesh}ase possible nahi he {Aditya}Yes it is possible {Aditya}We dont have details {Nilesh}kaise possible nahi he paper to aap ne send kiye mere address par {Aditya}Thats why I cant take complaint {Nilesh}wahi to complent dalo aur investigate karo yahi me keh raha hu {Aditya}Sir, How many time I told you ? {Aditya}this is not possible {Aditya}I thing you like to waste time {Aditya}So sorry for thta {Aditya}I am sorry that I cannot raise complaint {Aditya}Still you need to mail the scan copy {Nilesh}ok {Nilesh}i also mail them this chat {Aditya}Sure {Aditya}Now we can close this chat {Nilesh}ok {Aditya}Thank you for contacting Vodafone web-chat. Have a nice day. The Vodafone Service Desk Agent has left.
Posted on: Mon, 28 Oct 2013 15:33:24 +0000
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