What did you do last night Ade? I tried to get my phone line fixed bud. How did that go? It didnt. A conversation with Virgin, on Facebook...... Adrian SilversVirgin Media 2 hrs · Rowley Regis · . Can you tell me why my phone line has been off for the best part of three days please? And why its not been fixed within this time? If this was a car I was repairing, Id be in for a bollocking. Poor Virgin. Poor! Adrian Silvers LikeLike · · Share . Adrian Silvers Write a comment... . . Virgin Media Hi Adrian, Im really sorry about this. Are there any reported problems on our 3G friendly service page? virg.co/service ^Mat Service Status - My Virgin Media my.virginmedia .. Like · Reply · 2 hrs .. Adrian Silvers Yes there are. Our phone line is down, I checked the service status yesterday it said it would be fixed at 10.50pm. Amazingly, it says the same tonight. Your engineers must work some strange shifts! Like · 1 hr .. Virgin Media Can I take the fault number on the page Adrian? I want to chase this up for you. ^Mat Like · 1 hr .. Adrian Silvers From your website. Current service status for the area 081379302 Already booked an engineer appointment? Click here to reschedule or cancel. ...See More Like · 1 hr .. Virgin Media Ive just checked this out for you Adrian. This is a fault that occurs when calling Trinidad and Barbados. If you dont have this issue, give us a call on 150 or 0345 454 1111 from any other phone and well get on the case. ^Mat Like · 1 hr .. Adrian Silvers Id fekin love too Mat, but, IT DOSENT FEKIN WORK!!!!! NO DIAL TONE!!!!!!!!!!! Like · 1 hr · Edited .. Virgin Media As I mentioned Adrian, you can call us on 0345 454 1111 from any other phone to get this all sorted. ^Mat Like · 1 hr .. Adrian Silvers Well, thanks Mat. You tried at least, however I still have a phone line that doesnt work, any Virgin has my money. As such a tech savy company as Virgin, I expect better. You dont even have a customer portal on your own website that offers contac...See More Like · 1 hr .. Adrian Silvers Or a fekin hour, to tell me I cant phone Trinidad or Barbados ( wherever the feck that is???) on a dead phone???????? Get ya feckin Customer Services to record and learn from this one please Mat? Like · 41 mins .. Adrian Silvers Or a fekin hour, to tell me I cant phone Trinidad or Barbados ( wherever the feck that is???) on a dead phone???????? Get ya feckin Customer Services to record and learn from this one please Mat? Like · 40 mins .. Adrian Silvers Or a fekin hour, to tell me I cant phone Trinidad or Barbados ( wherever the feck that is???) on a dead phone???????? Get ya feckin Customer Services to record and learn from this one please Mat? Like · 40 mins .. Virgin Media Hi Adrian. Thanks for your reply. Did you manage to give us a call about this? As advised, you can call us from any line if your phone line isnt working. If you cant, go to virg.co/contact and use our live chat function there for us to look into this. Let me know how you get on. Melissa. Help and Support - Contact us Live chat or calling us is the best way to get the problem fixed. However you can email our... help.virginmedia .. Like · 33 mins .. Adrian Silvers Once again, I will reiterate. You do not have a service where I can talk to you, NOW! Mellissa, your link isnt worth posting because as usual with Virgin, It actually leads you nowhere and makes the customer even more frustrated at the lack of choice, YOUR CUSTOMER has! Why can you give me broadband at a million miles an hour, my TiVo works, to a degree, but you cant get a poxy phone line to work? Not being funny but for gods sake!!!!!! Like · 23 mins · Edited .. Adrian Silvers March 10th. 1876. The first telephone call was made, yet you cannot get a line fixed in less than 3 days.? Progress eh? Please make sure my comments are passed on to your complaint & accounts departments, and also disconnections, or end of contracts, or customer retentions.... Whatever you call it. Id like to thank every member of Virgin who has responded, (I know its not your fault) on a Facebook page, when they cant be arsed to do anything on their own web page like this? Not that it actually helps.... Did I manage to give you a call.... Pfft! Twats... Like · 2 mins · Edited .. Adrian Silvers
Posted on: Tue, 28 Oct 2014 22:19:03 +0000
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