When your profits depend on customer service, it only makes sense to pay your employees a good wage. Conservatives continue to tell us that if we cut taxes, our revenues will rise. Well, if you pay people decent living wage, productivity will rise and so will profits. From the article: "However, research shows that it pays to pay employees well, because satisfied workers are more productive and motivated, according to MIT Sloan School of Management professor Zeynep Ton, who focuses on operations management."
Posted on: Wed, 07 Aug 2013 16:14:23 +0000
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