American Express Hiring For Customer Service Associate Any Graduate - September 2013 Job Description: * Provide superior customer experience on calls to American Express Card Members * Resolve all customer queries and follow established problem ticket recording procedures as appropriate. * Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members. * Deliver to the Employees, Customer and Shareholder metrics as per goals. * Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. * Adherence to quality and compliance guidelines. * Ability to take quick decisions and respond to Customer inquiries. Job Location: Gurgaon Experience: Freshers Position: Customer Service Associate Desired Profile: * Technical Bent of Mind and Keen Interest in Computer/Internet Technology. * Sound knowledge of Mobile Applications/Operating Systems. * Knowledge about Social Media Channels like Face book, Twitter, Foursquare. * Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication. * Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations. * Demonstrated Dependability/Self Motivating Skills. * Change Management Ability. * Demonstrated Ability to Work effectively within a Team Environment as well as independently. * Proven Analytical and Problem Solving with a strong attention to Detail. * Workable knowledge of MS Office Applications (Word, Power-point, Excel) jobs.americanexpress/job/Gurgaon-Customer-Service-Associate-Job/13474100/
Posted on: Mon, 16 Sep 2013 15:17:09 +0000
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