Apologies to any customers who have tried unsuccessfully over the past week to contact us. Due to a software issue that affected one of our systems last Thursday, calls have been taking longer to answer and therefore the demand has been higher. Investigations are continuing 24 hours a day into the system issue and it is hoped that a fix will be found soon. We also apologise for any call backs that have not been returned as we realise that some of these may also have been lost. Please feel free to contact us by e-mail ([email protected] and [email protected]) and Facebook. Although our response times may also be delayed through these routes, we will try to handle enquiries as quickly as possible. Similarly, if you wish to make a rent payment over the phone, you can do so by contacting Allpay directly on 0844 557 8321 or at the following web address allpay.net/allpay-payment-app.
Posted on: Thu, 11 Dec 2014 12:03:07 +0000
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