Call Centre Team Leader – PT Bank ANZ Indonesia Call Centre Team Leader – PT Bank ANZ Indonesia Company Overview ANZ in Indonesia Australia and New Zealand Banking Group Limited (ANZ Group) first established its presence in Indonesia in 1973 as ANZ Grindlays representative office. In 1993, ANZ Group took over Westpacs 85% stake in PT Westpac Panin and changed the name of the joint venture bank into PT ANZ Panin Bank. In 2011, ANZ Group and Panin Bank both provided additional capital to PT ANZ Panin Bank, which increased the total capital to IDR 1.65 trillion (equal to AU $180 million) and a change in share ownership to 99% for ANZ Group and 1% for Panin Bank. On 12 January 2012, the joint venture bank was renamed to PT Bank ANZ Indonesia (ANZ) to reflect the increase of ANZ Group’s shareholding in the Bank, as well as the Bank’s strong and continued commitment to Indonesia and our customers’ growth. This also reaffirms PT Bank ANZ Indonesia’s position as the largest Australian service sector investor in Indonesia. Now, ANZ has 28 branches in 11 cities across Indonesia providing our customers with a full-fledged banking suite covering consumer finance including credit card, mortgages and personal loan and affluent banking, wealth management services, private banking, commercial banking and institutional banking where the Bank is particularly focused on natural resources, infrastructure and export industries. ANZ is rated AAA (idn) by Fitch as per December 2011 and awarded the number one joint venture bank in Indonesia in 2011 by Infobank magazine. Our Business Our banking businesses include: Institutional Banking We offer our corporate clients up-to-date and comprehensive financial solutions, with core specialization in: Agri-business Natural resources Multinational companies Local corporates. Retail and Wealth ANZ now has a branch network of 28 branches in 11 major cities in Indonesia, making us as one of the foreign banks with the largest branch network in Indonesia. Currently, we have 53 ATMs and our customers also have access to more than 40,000 ATMs through ATM Bersama and Prima networks in Indonesia. Consumer Finance ANZ provides a wide range of credit cards and a personal loan program to meet the needs and lifestyles of our customers. Currently, we have eight credit cards to suit our card holders’ personality and requirements. They are ANZ Black, ANZ Platinum, ANZ Femme Platinum, ANZ Gold, ANZ Classic, ANZ Femme, ANZ Instalment Card/Kartu Cicilan and ANZ Travel Card. Commercial Banking ANZ is pleased to provide our customers with our offerings in the commercial banking space. ANZ Commercial Banking presents lending solutions for our clients’ commercial needs, from cash management to diverse and complex transaction funding. Private Banking With a wide range of investment opportunities from ANZ and third party partners, ANZ Private Banking will ensure that our high-net-worth customers have access to the right financial solutions that suit their personal requirements. Based on the recommendation from our experts and our independent researches, our chosen providers are the best in the market. Our partnership is solely focusing on providing our customers the opportunities to enjoy and yield the best investment results. Awards and Recognition ANZ Wins “Indonesia Service to Care Award 2012” for Conventional Savings Category from Markplus Inc (27 January 2012). ANZ Call Centre Receives Two Prestigious Service Excellence Awards for ANZ Call Center Signature Priority Banking and ANZ Call Centre for General Banking from Marketeers (8 March 2012). ANZ Retail & Wealth as AIA’s Highest Net Sales Growth Recipient from AIA Indonesia (4 May 2012). ANZ Receives a Prestigious Services Quality Awards 2012 for its Retail Banking Business from AIA Indonesia (10 May 2012). ANZ Receives a Prestigious Award “Best Bank for Joint Venture” from Infobank (10 April 2012). Call Centre Team Leader Job Description Opportunity to manage a full team and develop leadership skill Opportunity to learn and enhance communication and problem solving skills via interaction with customers Opportunity to gain experience by working in a very dynamic and supportive environment This position will be responsible to manage 10-12 Call Centre Agents and involves in motivating, coaching, and call monitoring. The requirements are: Minimum 3 years experience, and at least 1 year in managing a team in Service/Banking Industry Excellent English skill Strong leadership, interpersonal and analytical skills Willing to work in shift schedule Good complaint handling skills Bachelor degree from any major with min. GPA 3.00 Full Time Contract position is available The post Call Centre Team Leader – PT Bank ANZ Indonesia appeared first on Lowongan ID Jakarta.
Posted on: Fri, 02 Jan 2015 02:14:34 +0000
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