Citizen Services Officer Organization Name: Department of Employment and Social Development Canada - Citizen Services and Program Delivery Branch Locations: Various Locations - View locations list Classification: PM - 01 Salary: $48,796 to $54,575 (This salary represents a 37.5 hour/week schedule, the annual salary will be pro-rated in accordance with the actual number of hours worked on a weekly basis) Closing Date: November 12, 2013 - 23:59, Pacific Time Useful Information Reference Number: CSD13J-010876-000013 Selection Process Number: 2013-CSD-EA-ONT-22501 Vacancies: Number to be determined Employment Tenure: Anticipatory Staffing. The immediate need is to staff on a specified period (temporary) basis however, future needs may be indeterminate (permanent). Hours of work are full-time and/or part-time. You must ensure that you select at least one employment type when submitting your application: Employment Tenure Web site: For further information on the department, please visit Department of Employment and Social Development Canada Process Intent Pools of qualified candidates will be created for each location. Applicants must clearly select their location(s) of choice when submitting a job application using the Public Service Resourcing System (PSRS). If there is an urgent operational need to staff in a certain location(s), assessment and appointment(s) will proceed for that location ahead of other locations. Who Can Apply: Useful Information • Persons residing in Canada and Canadian citizens residing abroad. Citizenship Useful Information Preference will be given to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit. Statement of Merit Criteria and Conditions of Employment Applicants who meet the following criteria will also be assessed against the Statement of Merit Criteria and Conditions of Employment for this position. Essential Qualifications Qualifications that are necessary for the work to be performed and that must be met in order for a person to be appointed. Official Language Proficiency Useful Information Bilingual - Imperative (CBC/CBC) Education Useful Information Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university) Experience • Experience in using technology (e.g. e-mail, Internet and word processing) • Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification Asset Qualifications Qualifications that are not essential to perform the work, but that would benefit the organization or enhance the work to be performed currently or in the future. • Experience in working in a high-volume client service environment • Experience in providing information or assistance regarding government offerings or programs or service requirements • Experience in delivering presentations to various stakeholders or groups of individuals Organizational Needs Current or future needs that could enhance the way in which the organization operates or fulfills its mandate. Employment Equity Group Useful Information In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring (at time of application) as being a member of visible minority group or an aboriginal person or a person with a disability. Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities Operational Requirements Current or future requirements of the organization for the proper functioning of the work unit or the organization. • Willing and able to travel to and work at the service area’s alternate locations and to alternate points of service, based on operational requirements • Willing and able to work overtime as required • Willing and able to travel for extended periods for the purpose of training • Willing to travel to small remote communities Conditions of Employment Requirements that a person must meet or comply with for as long as they occupy the position. Security and Reliability Reliability Status security clearance Other Conditions of Employment • Willing and able to travel for training purposes • Willing and able to work variable hours, including working weekends and/or shift work and/or overtime, and/or part-time or full time hours based on operational requirements • Willing and able to work overtime, as required • Required to provide outreach services to remote sites within the Northeast Ontario Service Area Challenge • Responds to questions from clients on service offerings and provides value added information, advice and guidance on program and service requirements. • May travel to offer regular or occasional outreach to closed or isolated remote locations. • Conducts fact-finding with clients, assesses and decides on which service offerings and/or information to provide, including other federal, provincial, municipal governments and other community organization services/benefits. Determines the need for more in-depth interventions by program/service specialists. • Provides guidance on the use of the Department’s and partner’s navigation and self-service tools; responds to common questions on the capability of electronic service channels; provides assistance with electronic exchanges; and promotes and encourages citizens to access and use these electronic service channels. • Verifies and authenticates client identity and/or supporting documentation; receives and processes fees for service and other payments; and processes and generates certificates, permits and similar documents for other service offerings within established guidelines. • Receives and processes requests from clients to change information; clarifies discrepancies; and amends the database(s) or refers information to partners accordingly. • Receives, screens and forwards applications and supporting documentation on behalf of the Department and its partners; and explains where and how the client can follow-up on the status of their requests. • Administers oaths, and takes and receives affidavits, declarations and affirmations Information to be provided: You must provide the following information when submitting your application: • Your résumé. • A covering letter in 500 words (maximum) You must clearly indicate your education level. IF APPLICANTS ARE SCREENED INTO THE PROCESS AND CONTACTED, THEY MUST BE PREPARED TO PROVIDE PROOF OF EDUCATION. Failure to provide proof of education will result in rejection of application. Applicants with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at cicic.ca for further information. Communication for this process will be sent via email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). ________________________________________ Other Information (Notes) All job applications must be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line. • Applicants can create a profile and a resumé that can be used when applying for other processes without having to recreate a new application each time. • Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement. • Applicants can verify the status of their applications, at any time. • Applicants can be notified electronically of tests or interviews and results. • For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line. To submit an application on-line, please click on the button “Apply Now” below. Persons with a disability preventing them from applying on-line should contact us at 1-800-645-5605. • If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume. • Acknowledgment of receipt of applications will not be sent. We will only contact those applicants screened into the process. • A variety of assessment tools may be used (written examination, Public Service Commission tests, interview and/or reference check). • Applicants must meet each essential qualification to be appointed to a position. • Applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. • Applicants from outside the federal public service will be required to pay for their own travel for assessment purposes. (See below Questions regarding travel and relocation) • A security check will be administered and proof of citizenship, education, and at least 2 supervisor work references with names and applicable phone numbers will be required. Your résumé must clearly demonstrate how you meet the requirements. We thank all those who apply. Only those selected for further consideration will be contacted. Random selection may be used to identify which applicants will be assessed in this appointment process. Questions regarding travel and relocation. The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Your résumé must clearly demonstrate how you meet the requirements. We thank all those who apply. Only those selected for further consideration will be contacted. Questions regarding travel and relocation. The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. ________________________________________ Apply Online
Posted on: Fri, 08 Nov 2013 19:02:36 +0000
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