Comapny Name: A business Giant in General Insurance Job Description 1) Job Code RBG.005 2) Job Title / Designation Associate Manager 3) Grade Assistant Manager 4) Band JM2 5) Department RBG 6) Sub Department AGENCY 7) Cost Centre 8) Reports to (Immediate Superior) AM> SM > ASM > RSM 9) Works With (Depts whom provide service to & receive service from) OPS, CLAIMS, IT, KRG, U/W, TRAINING, MARKETING - ALL SHARES SERVICES KRA 10) Job Objectives (What will be the results, if the job is performed well) Key Result Areas (KRAs) TOPLINE GROWTH AS PER TARGETTED GWP - PREMIUM, COA. NEW CHANNEL ACQUISITION AND RETENTION. MAINTAINING PERSISTENCY STANDARD FOR THE UNDERWRITTEN BUSINESS. MAINTAIN BUSINESS HYGIENE ( CANX %, CHQ BOUNCE % ETC WITHIN LIMITS AS PER CENTRAL TEAM ). 11) Job Description (The activities to be performed to achieve the Job Objectives mentioned in 8 above) 11.1) Financials/Output related activities (Income/Expenses/Profit) (e.g:Gross written premium, Top line, Combined ratio, cost of acquisition, loss ratio, management expenses etc) WORKS TO ACHIEVE TARGETTED PREMIUM WITH APPROPRIATE CHANNEL PENETRATION AS PER POTENTIAL NEW ACQUISITION AND AVENUES WITHIN GEOGRAPHIES AND WITHIN EXISTING CHANNEL SALES AUTOMATION CROSS SELL AND UPSELL OF RETAIL LINES OF PRODUCTS WORKS ON OVER ACHIEVEMENT FOR THE BENCH MARKED FIGURE FOR RENEWALS WORKS ON COA AS PER BUDGET BUDGET PLANNING & PRESENTATION IN TERMS OF MANPOWER, TARGETTED PREMIUM - FREQ MOM, QOQ AND YOY 11.2) Customer/Product/Market related activities (Internal / External) (e.g. Satisfaction, Acquisition, Retention, Cross-sell/Share-of-wallet, Relationship, Service, Product/Solutions) SUPPORT FUNCTION FOR THE SHARED SERVICES IN TERMS OF MIS, FEED BACK, & BUSINESS INTELLIGENCE CUSTOMER SERVICE FOR THE ESCALATED CASES OF CLAIMS AND POLICY SERVICING TRAINING AND PROVISIONING OF SALES TOOLS, MKTNG MATERIALS, FSA, R & R, & CONTESTS FOR CHANNELS 11.3) Process/Technical related activities (productivity, efficiency, process, quality etc.) (e.g. Risk, Controls, Compliance, Audit, Productivity, Quality, Discipline, Change Management, Adaptability, Success Transfer) POS/ LMS - SALES AUTOMATION WORKS FOR PERFORMANCE FRONTIER ACROSS CHANNELS THROUGH TRAINING MAINTAINING BUSINESS HYGIENE THRU MINIMUM CHQ BOUNCE, FOLLOWING COMPANY COMPLIANCE, AVOIDING NEGATIVE PROFILES/ CUSTOMERS/ SEGMENT/ AGENT/ CHANNELS 11.4) People/Leadership/Teamwork/Corporate Citizenship related activities (e.g. Collaboration/Team work, Knowledge sharing, Development (Self & Team), Sharing Resources/Helping others) MAINTAINING MANPOWER PRODUCTIVITY LEVEL TRAINING, R&R FOR THE CHANNELS PROJECTS ASSIGNMENT TO ACHIEVE TIMELY GOALS 11.5) Others 12) Qualifications Required (Minimum) Desirable (Additional) Level of Education Major Level of Education Major Professional Qualification Marketing Others 13) Experience Type of Organizations / Industry Type of Job / Projects Years of Experience 13.1) Required (Minimum) Financial Services REGULAR 1 13.2) Desirable (Additional) 14) Job specific knowledge Required Minimum Proficiency Level (Scale of 1 to 5) - Optional (1=Low, 5=High) BFSI INDUSTRY 3) Demonstrates most of the time KNOWLEDGE OF LOCAL MARKET WHERE HE WOULD BE PLACED 3) Demonstrates most of the time 15) Job specific / technical skills Required Minimum Proficiency Level (Scale of 1 to 5) - Optional (1=Low, 5=High) RELATIONSHIP BUILDING CAPABILITY 4) Demonstrates all the time and assists others SELF MOTIVATED, STREET SMART & OUTWARD 4) Demonstrates all the time and assists others 16) Competencies Required Minimum Proficiency Level (Scale of 1 to 5) - Optional (1=Low, 5=High) Strategic Orientation (It is the demonstrated capacity to visualise and incorporate the larger and long-term pictures in performing one’s role) 4) Demonstrates all the time and assists others Business Acumen (It is the observed capacity to identify opportunities and to make the best of them for organisational benefit) 1) Doesnt demonstrate or negatively demonstrates Drive for Results (It is an observed drive to achieve results despite obstacles & setbacks) Process Orientation (It is the demonstrated capacity to uphold and conform to Standard Operating Procedures, work processes and Quality standards and modify or create them in line with organisational needs) Inter Departmental Collaboration (It is the exhibited capacity to collaborate with and foster collaboration across different departments, functions, teams, and businesses for superior organizational results.) Innovation (It is the demonstrated ability to apply new ideas to existing processes, products or services in order to improve these significantly) Customer Focus (It is an exhibited aptitude for meeting internal & external Customer expectations consistently and treating Customers as stakeholders in organisational success) Leadership (It is the exhibited capacity of enabling individuals and teams give their best by providing a sense of purpose, direction and motivation through personal role modelling) Developing Direct Reports (It is the observable capacity to enhance the skill base of team members and assist them in realising their potential.) Kindly send your updated resume to mentorkerala@gmail or else call to 9846340312
Posted on: Tue, 29 Oct 2013 05:53:57 +0000
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