Finally a reply from the Ombudsmans office after many emails and tweets. Well so much for letting me know what I knew already? Cant see them doing much good all a show for the sheeple. Dear Ms. Trottier Thank you for your submissions to our Office with respect to the Ombudsmans Hydro One investigation. As you may be aware the Ombudsmans investigation is looking at whether Hydro Ones customer billing practices are transparent and whether Hydro Ones process for responding to customer billing concerns is timely and effective. We are also working with Hydro One to address and resolve systemic billing problems, which appear to be affecting larger numbers of customers. For your information, the Ontario Energy Board regulates the provinces electricity and natural gas sectors in the public interest. This includes approving and setting delivery rates for electricity distribution and transmission, as well as setting electricity prices. Information about how to file a complaint with the Ontario Energy Board can be found here. The Ontario Energy Board can be reached at 1-877-632-2727 (toll-free within Ontario) or 416-314-2455 (within Greater Toronto Area or from outside Canada). If you are concerned that your smart meter is not working, you can also contact Measurement Canada, which is responsible for ensuring that businesses and consumers receive fair and accurate measure in financial transactions involving goods and services. Information about how to file a complaint with Measurement Canada can be found here. You can contact Measurement Canada directly at 1-877-325-3996. Please note that a charge may be applied for meter testing. Please see the link below for further information about Measurement Canada and and what to do if you believe that your meter is not accurately measuring your hydro consumption and/or not functioning properly: ic.gc.ca/eic/site/mc-mc.nsf/eng/lm03961.html if you have any questions about this information, please do not hesitate to contact our Office at 1-800-263-1830. Sincerely, Yvonne Heggie Early Resolution Officer [email protected] 416-586-3414
Posted on: Mon, 31 Mar 2014 15:04:51 +0000