Guest Satisfaction up! Why?: The study finds that the number of - TopicsExpress

Guest Satisfaction up! Why?: The study finds that the number of interactions guests have with the hotel staff may have a significant impact on satisfaction. Overall satisfaction is highest among guests who interact with four or more staff types, excluding the check-in staff, at 856, which is 79 points higher than industry average. Satisfaction drops to 724 when guests have no other interactions with staff types beyond check-in--53 points below industry average.

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