I would like to share with you some of the current opening positions for CUSTOMER SERVICE / TEAM MANAGER. If you interested appreciate if you could email to me your latest complete resume & I will call you ASAP. If you have friends or relatives looking for a job also please get them to call me or email to me with the latest complete CV at my email address 1. Regional Support Executive - Damansara Uptown Is an American global courier delivery services company headquartered in Memphis, Tennessee. Provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. • Attractive remuneration package, medical and insurance. • Fixed Allowance - RM580, 2month Yearly Bonus, Performance Bonus • Permanent position. Requirements :- • Candidate must possess at least a Primary/Secondary School/SPM/O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree, any field. • Fresh graduates/Entry level applicants are encouraged to apply. • Applicants must be willing to work on 24/7 rotating shift. • Applicants must have EXCELLENT ENGLISH and communication skills!! Responsibilities :- • Answer and attend inbound calls • Perform service recovery by understanding customers needs. • Establish and maintain good relationships with customers • Ensure diligent follow up and fulfill promises made to customers • Prepare, file and maintain manual and system record • Handle the customers enquires regarding the services professionally • Adhere strictly to the contact center standards and guideliness • Purely customer-service based job. 2. Contact Centre Consultant – Bukit Damansara XXXXX Group is a regional universal bank operating in high growth economies in ASEAN. XXXXX Group has the widest retail branch network across the region and is an indigenous ASEAN investment bank. We operate across ASEAN under several corporate entities, which include XXXXX Investment Bank, XXXXX Bank, XXXXX Islamic, XXXXX Niaga, XXXXX Securities International and XXXXX Thai. XXXXX Group’s multi-local business model is organised primarily across the following areas: Consumer Banking, Corporate & Institutional Banking & Markets and Group Asset Management, Insurance & Takaful. XXXXX Islamic operates in parallel with these businesses, in line with XXXXX Group’s dual banking model. Headquartered in Kuala Lumpur, we have a presence in 15 countries, covering ASEAN and major global financial centres, as well as countries in which our customers have significant business and investment dealings. With over 40,000 employees, XXXXX Group reaches 81% of the ASEAN population, representing 89% of the region’s gross domestic product. • Attractive remuneration package. • Fixed Allowance – RM250, Shift Allowance, Monthly Incentive • Permanent/ Contractual position. Responsibilities: Handle customers enquiries on the Banks products and services. Process customers transactions accurately in accordance to the set procedures and guidelines. Respond to customers requests efficiently. Respond to customers complaints promptly. Deliver world class 24-hours telephone customer service in a consistent and professional manner. Requirements: • Candidate must posses at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience. • Fresh degree graduates are encouraged to apply • SPM/ STPM holders with at least two (2) years experience in contact centre environment will be considered. Must score at least a Pass in Bahasa Malaysia, Math and English. • Possess good interpersonal, communication and customer servicing skills. • Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin / Cantonese language is a strong advantage. • Computer literate with keyboarding skills. • Learn fast and comfortable with learning new products and system applications. • Posses lots of initiative, drive and pride in getting the job done the right way the first time. • Must be willing to work in shifts between 7am to midnight (12 am). • We offer both contractual and permanent positions. 3. Customer Service Officer – Jalan Ampang A well establish organization has charted steady growth the past 78 years to establish itself as a leading bank in Singapore. Today, has a network of more than 500 offices spanning 19 countries and territories in Asia Pacific, Western Europe and North America. One of the worlds most highly-rated financial services organization, is currently looking for suitable candidates to fill up their permanent positions. • Permanent position. • Attractive remuneration package • Allowances Requirements : - • Degree or Diploma in any discipline. • At least 1 year of experience in Call Centre, Banking or Customer Service environment. • Resourceful, proactive, attentive and good team player. • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24X7 Call Centre service operations. • Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service. • Possess a pleasant voice and good telephone etiquette • Good communication skills in English (verbal and written). Mandarin language is an added advantage. Responsibilities :- • Attend inbound calls from customers. • Maintains customer records by updating account or products information. • Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Contributes to team effort by accomplishing related results as needed. • Identify their problem and product and assist them to solve the problems by providing the right solution. • To key in information as per conversation with customer after the calls and updates into the system to respond 4. Team Manager – Jalan Ampang (Salary range for the post RM3800 – RM6000) Requirements At least 2 years of supervisor and team management experience, preferably in a customer service environment. Knowledge of banking and/or credit cards products and services Preferably Degree holder; Diploma holders will also be considered Ability to clearly understand customers’ needs and provide appropriate solutions accordingly. Resourceful and able to make decisions to resolve various issues Excellent written and verbal communication skills. Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24X7 CallCentre service operations. Responsibilities: A. Resolves CSO and customer issues Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. Promotes a supportive environment in which employees are encouraged to solve problems an address customer issues. Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. Performs the work of CSO during periods with high call volume. B. Conducts monitoring and coaching sessions Provides on-the-job training and mentoring. Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. Monitors and documents team members’ performance results. Ensures the UCoE’s core values are continually reinforced. C. Develops and motivates the assigned team members Ensures that all team members have the necessary tools and information to excel in customer service. Identifies team and individual training needs and develops plans for immediate and long-term performance improvements. Coordinates with training and quality assurance teams to identify systemic quality-improvement opportunities D. Participates in special projects/initiatives Takes part in special project activities and support teams by providing ad-hoc information and reports. Chairs team meetings and updates team members on progress of special project activities. 5. Customer Service Rep / Supervisor / Custom Specialist - Lorong Tandang, PJ • Attractive remuneration package • Working hour: 8 am-10pm (2shifts) Saturday 1/2day • Permanent position. Requirements: • Candidate must possess at least a Diploma,/Bachelors Degree,any field. • Required language(s): Chinese, English . Able to read and write Mandarin • At least 2 year(s) of working experience in Customer Service. • Willing to work at Jalan Tandang, PJ • Customs, Logistic, Airfreight, Courier Express background is preferred Responsibilities :- • Answer and attend inbound calls • Perform service recovery by understanding customers needs. • Establish and maintain good relationships with customers • Ensure diligent follow up and fulfill promises made to customers • Prepare, file and maintain manual and system record • Handle the customers enquires regarding the services professionally • Adhere strictly to the contact center standards and guideliness 6. Customer Service Representative - Greater China;KL Horizon An international corporation whose principal business is selling gases and chemicals for industrial uses. With over 20,000 employees and operations in more than 50 countries, we serve customers across a wide range of industries from food and beverage, health and personal care to energy, transportation and semiconductors. We supply a unique portfolio of atmospheric gases, process and specialty gases, performance materials, equipment and services. Founded in 1940 at Detroit, Michigan, United States, has built a reputation for its innovative culture, operational excellence and commitment to safety and the environment. Our aim is to develop lasting relationships with our customers and communities based on human qualities: understanding their needs, doing business with integrity and honesty, and demonstrating a passion for exceeding expectations. • Attractive remuneration package, medical and insurance. • Working hour: 8 am-5pm. 5 days work from Monday – Sunday with weekends allowance RM150/month • Permanent position. Responsibilities: • Maintain good relationship with customers by providing professional services. • Hands incoming and outgoing calls, emails and faxes pertaining to orders. • Ensure proper filling and storage of Sales Orders and Correspondence in the system. • Internal coordination for Customer Service Support Teams, Commercial Teams, etc. • Responsible for managing orders administration from China and Taiwan Requirements: • At least a Diploma in any field. • Proficient in Mandarin, English languages in both verbal and written. • Fresh graduates are welcome to apply. • Import and export experience together with SAP background is preferred. 7. Customer Service Representative - KL Horizon, SEA An international corporation whose principal business is selling gases and chemicals for industrial uses. With over 20,000 employees and operations in more than 50 countries, we serve customers across a wide range of industries from food and beverage, health and personal care to energy, transportation and semiconductors. We supply a unique portfolio of atmospheric gases, process and specialty gases, performance materials, equipment and services. Founded in 1940 at Detroit, Michigan, United States, has built a reputation for its innovative culture, operational excellence and commitment to safety and the environment. Our aim is to develop lasting relationships with our customers and communities based on human qualities: understanding their needs, doing business with integrity and honesty, and demonstrating a passion for exceeding expectations. • Attractive remuneration package, medical and insurance. • Working hour: Mon - Fri 8am-5pm + Saturday (One month twice, depends on schedule). If work on Saturday, will be paid RM125 for each Saturday worked • Permanent position. Responsibilities: • Maintain good relationship with customers by providing professional services. • Hands incoming and outgoing calls, emails and faxes pertaining to orders. • Ensure proper filling and storage of Sales Orders and Correspondence in the system. • Internal coordination for Customer Service Support Teams, Commercial Teams, etc. • Responsible for managing orders administration from South East Asia (Malaysia & Singapore) Requirements: • Female Malay / Indian • At least a Diploma in any field. • Possess good communication skills (verbal and written English) and ability to speak and read Mandarin is an added advantage 8. Global Support Executive – Cyberjaya • Attractive remuneration package, medical and insurance. • Transportation provided by the Company. • Permanent position. Requirements : - • Degree or Diploma in any discipline. • At least 1 year of experience in Call Centre, Banking or Customer Service environment. • Resourceful, proactive, attentive and good team player. • SPM qualification (Pass for Maths, Bahasa Melayu and English) • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24X7 Call Centre service operations. • Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service. • Possess a pleasant voice and good telephone etiquette • Good communication skills in English (verbal and written). Mandarin language is an added advantage. Responsibilities :- • Attend inbound calls from customers. • Maintains customer records by updating account or products information. • Recommends potential products or services to management by collecting customer information and analysing customer needs. 9. Telemarketing - Plaza Pantai • Promotes Credit Cards, Personal Loans and Portfolio Loans products. • Normal Office Hours • Attractive Commission & Bonus Job Requirements:- • SPM with 2 years of sales working experience • Open for fresh grads • Open for Customer Service with Cross Sales background • MUST HAVE EXCELLENT IN ENGLISH ( SPOKEN & WRITTEN) • Possess good communication skills (verbal and written English) and ability to speak and read Mandarin is an added advantage Responsibilities:- • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. 10. TELEMARKETING MEMBER CONSULTANT (TMC) • Attractive remuneration package • Permanent position. Location : Kelana jaya Business Centre (Preferred NON MALAY) Basic : Depends on your experience & excluding allowances Working hours: Nornal working hours ( Saturday alternate) Qualification : SPM/DIPLOMA/DEGREE / FRESH GRADUATE. MUST HAVE EXCELLENT IN ENGLISH ( SPOKEN & WRITTEN) 11. TRAVEL ASSISTANCE COORDINATOR (CANTONESE & MANDARIN SPEAKER) Is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. Our companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, our companies are leading providers of life insurance and retirement services in the United States. Our Property Casualty is a global market leader, one of the few truly global property casualty franchises. Our Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Permanent Position! Attractive salary package! Located near LRT/ Monorail station Job Description • Respond to policyholders’ enquiries offering appropriate solutions and information • Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations • Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors • Schedule and make follow-up calls on complex cases to customers • Liaise with vendors, involved third-parties and family members during active cases • Enter all case-related documentation into the relevant systems • Perform other related duties as required • Supporting customers from Taiwan, China & Hong Kong ** HANDLING TRAVEL INSURANCE MATTERS – Assist customer to the related matters ** SALARY RANGE – RM2800 – RM3000 ** SHIFT ALLOWANCE – UPTO RM600 ** ABILITY IN READ AND WRITE MANDARIN ; SPEAKS MANDARIN & CANTONESE **WILL BE SUPPORTING CUSTOMERS FROM TAIWAN, CHINA & HONG KONG **24 x 7 ROTATING SHIFT = 2SHIFT > 12HRS/SHIFT ** 4DAYS WORKS; 3DAYS OFF ** LOCATED IN MENARA WORLD WIDE Job Requirements • Bachelor’s degree/ Dipoma preferred, or 1-2 year’ equivalent work experience • Demonstrated customer service experience • Proficiency in English ability to speak/read/write • Required language(s): Chinese, English • Ability to reason and solve complex problems • Excellent interpersonal skills • Oral and written communication proficiency • Excellent telephone and computer skills • Applicants must be willing to work on 24/7 rotating shift. 12. Mid Career Customer Service Executive – Bukit Jelutong, Shah Alam BENEFITS:- Situated in Bukit Jelutong, the Customer Care is a state-of-the-art Centre for over 800 staff with its own on-site facilities such as a gym, cafeteria, and recreation facilities. • Opportunity to work in a highly reputable organization • Competitive salary with attractive fringe benefits • Transportation will be provided at designated pick up points at Masjid Jamek Kuala Lumpur • Fun and conducive working environment • Shift & transport allowances • Reward scheme - monthly incentive allowances • Compensated for work on Rest Day/Public Holidays • Extensive and structured training • Career advancement opportunity • Exposure in dynamic & multi-cultural work environment Requirements :- • At least 3 year(s) of working experience banking industry and 2 year(s) of working experience customer service in the required for this position. • Possess Degree/Diploma from an accredited college/university with a minimum CGPA of 2.5 • Age 35 years and below • Language capability: Excellent in English & Bahasa Melayu (spoken & written). • Ability to speak and write in Mandarin is an added advantage • IT savvy with good knowledge of Microsoft Office applications • Good problem-solving skills • Good team player • Able to work flexible & shift hours on a 24 by 7 basis • Able to work full time on a one-year contract basis, with an opportunity to be considered for permanent employment: • Must be able to work in Bukit Jelutong, Shah Alam Responsibilities :- • Handling inbound telephone calls, fax and email from customers • Providing information to customers for product inquiries, understanding customers’ needs, identifying issues, and providing solutions to customers • Ensuring that calls are handled with professionalism and efficiency, thus maintaining overall customer satisfaction and increasing customer loyalty • To be the first line of contact for all customer enquiries and complaints and to strive for a high percentage of accurate and expeditious first call resolution. • To continuously provide excellent service and maintain professionalism, confidentiality and integrity in all dealings with customers despite having to face difficult customers and high call volumes. • To adapt to the changing and demanding needs of the business through the willingness and ability to take on additional responsibilities by being multi-skilled in various products, services, SPIs and systems (knowledge and skills) of the multiple teams. 13. Customer Service Representative – KL Sentral • Attractive remuneration package • Permanent position. (Location : KL Sentral) Responsibilities: Look into Customer Service support on claims, to answer benefits, status of claim, etc. Issue letter of guarantee. Support US, Europe & Asia. Will be handling - 80-85% email, 12-15% Calls & 5% Letters (position: Customer Service Representative (Location : KL Sentral) Requirements: Familiar in handling complaints. Good command of English. Mandarin language is an added advantage. Additional languages is an added advantage. Open race. Fresh grads. No experience. Experience Working Hours & Days: Weekdays: Mon - Fri: 6.00am - 6.00pm No midnight shift No fixed shift Expect 2-3 staffs to report for duty at 5.45am (rotational) Schedule will be released 3 months in advanced. Weekends: Morning Shift - 6.00am - 12.00noon & Afternoon Shift - 12.00noon - 6.00pm Public Holiday: 6/8 hours shifts (to be communicated during the interview) Weekends & Public Holidays are on OT basis. Remuneration: Fresh grads & no experience: RM2500-2800 Experience: RM3000 & above Benefits: Transportation RM250 monthly Medical outpatient Annual leave - starts from 16 days Group term life policy - 36 X monthly basic salary @ min RM100,000 dental & optical claim upto RM600 yearly Maternity upto RM3000 per delivery Interested applicant are requested to email with comprehensive resume stating details of education and career history, current and expected salary. Contact telephone number together with a recent photograph (n.r) to : - [email protected] **PLEASE MENTION TITLE OR POSITION APPLIED ON THE EMAIL OF YOUR RESUME.
Posted on: Tue, 09 Sep 2014 06:31:51 +0000
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