Phone 1800 665 565 in relation to electricity, gas, water issues or concerns that you have not been able to resolve with the retailer. Billing: High or disputed bills, not receiving bills, errors on your bill, bulk hot water bills, estimated or incorrect usage charged, incorrect tariffs, rates or fees and charges applied. Credit: Payment difficulties, default listing, disconnection or imminent disconnection of your energy supply or restriction of your water supply for the non-payment of bills. Connections: Problems with the provision and supply of electricity, gas or water. Supply: Supply quality, planned or unplanned energy or water interruptions, or if you suffer damages or loss due to supply issues. Marketing: The conduct of energy salespeople, pressuring you into accepting a contract or providing misleading information. Transfer: The incorrect transfer of your account to another supplier, or delays with a transfer. Customer Service: The behaviour and manner of energy or water company staff, contractors and agents or the way they have accessed your property.
Posted on: Fri, 29 Aug 2014 01:45:48 +0000