QA with Defect Tool -Telecom experience MUST Dear Vendor, Need supprt . We have 20 positions open, please send me match profiles for below role. Please respond me back to [email protected] Duration: 12months Rate:42$ c2c or $35/hr on w2 Location- Dallas, TX, St. Louis, MO, Atlanta, GA Client Telecom CBS Role: Job Description 1. 5+ years of experience in Telecom domain. 2. Excellent communication & delegation skills. Ability to quickly learn new business and technical concepts/applications in a fast paced service focused environment. 3. Exposure to tools like HP Quality Center, Clear Quest, CRM, Remedy 4. Responsible for analysis of existing business processes, design and implementation of streamlined processes and leading client organizations in the identification, planning and implementation of business process solutions. Works as a liaison to clients and other IT organizations as a subject matter expert on the business processes they represent. 5. Responsible for creating reports, project metrics, Pareto reports, root cause analysis 6. Handling situations/incidents like outages/escalated issues/degraded services/high-critical order/ticket push, etc... in order to meet business targets by coordinating with all key stakeholders like IT – support-delivery/business/PMO/ATT Senior Mgmt. 7. Evaluate the existing application/system performance and drive the Tooling roadmap for the IT applications. 8. Ability to work end to end delivery model- Desired. Should be aware of processes in following domains – Ordering, Service Delivery, Provisioning and billing. Also, be able to work in onshore /offshore model and Release weekend support. Keywords – • SDLC processes • Defect tracking life cycle • Defect tools experience: Remedy, Quality Center, Clear Quest, CRM tools • Order/Incident/Release/Deployment management, IT PMO • Business Analysts • Reporting & Metrics (BO) Thanks & Regards, Suman Bakshi -Sam SourceChip,Inc Phone 732-917-4895 Email [email protected]
Posted on: Fri, 30 Aug 2013 14:37:59 +0000
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