So, how do you manage your thoughts? Lets say that you are a - TopicsExpress

So, how do you manage your thoughts? Lets say that you are a customer service agent at a telecom company. Can you restrict the type of calls that you get? Obviously not. So also, you cannot restrict thoughts that arise. Now, as an agent, you CAN control the way you react to calls. Being cool, patient and UNINVOLVED gets you through the day. In the same way, if you just OBSERVE your thoughts, they will bother you less. Next, as an agent, the moment the call comes in, you can see on your PC the status of the customer. His billings, his records etc. KNOWING the callers background helps you tackle the call better. Similarly, if you can analyse the REASON of your thoughts, you will be able to handle them well. Finally, a GOOD agent solves a problem permanently, so that the customer never calls again. So also, if you meditate on your troublesome thoughts and resolve them well, they will never return to haunt you again...

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