This is the chat I just had with Amazon. I was using Janets account, so you will see her name, but I claim all blame/credit for this one. If you have 90 seconds, you will LOL. You are now connected to Rohit from Amazon Me:hi there, our item came, but the hardware did not. can we get the hardware sent to us? Rohit:Hello, my name is Rohit. Im here to help you today. I apologize for the inconvenience caused to you. Please do not worry Janet. May I have your order number please? Me:116-8028825-6653834 Rohit:May I know the name of the item please? Me:TRIXIE Pet Products Pepino Scratching Post Rohit:Thank you fro confirmation. As I have check the details and so in this case I am creating a free replacement for you for this item with the fastest shipping method available so that it will reach to you as fast as possible. Me:is it possible to just get the hardware only? it seems like a waste to send an entire additional unit when we only need a few bolts. Rohit:Please do not worry Janet as the item is coming with the complete package so I am very sorry for that. However, you will receive the new item. If it is possible to purchase it from market then I will issue the partial refund for you. Me:as you can see, we live in ALASKA. we have no markets here. we have to shoot our food and fish from the ocean. we have to get on an airplane to go to the doctor sometimes. Rohit:Okay Janet. Then in this case I think so that it will be better to create the free replacement for you. Me:ok, thanks Rohit. You are the best. Rohit:Youre most welcome Janet. Is there anything else I can do for you today? Me:no thanks. you have a nice day wherever you are. i bet you have roads and markets there dont you? Rohit:You are most welcome Janet. I have markets and roads as well. I live in India. Thanks for visiting Amazon. We hope to see you again soon. Have a great day to you too! Me:oh that sounds grand! i hope to visit there someday. maybe you will see me and my family. we are very white and pruney right now from all the rain, but this new kitty scratching post will certainly make our day when it arrives! Rohit:You are always welcome to my country as it is known as incredible India. Yes, sure. I am extremely sorry for the inconvenience caused to you Janet. Me:OK--we are sure to come now. I better let you go, as I bet other people are looking for the hardware for their kitty scratching post. Have a great day. or night. or whatever for what time of day it is in your incredible part of the world. Rohit:Youre most welcome Janet. I am also extending your prime for one month to compensate the inconvenience. Here it is morning now. Thank you. Me:Oh--you are most generous Rohit! You should come visit us here in Alaska. We are very generous too. Rohit:You are most welcome Janet. Yes, sure will visit some day as I hear that it is very nice place. Thank you. Are we connected Janet? Me:Oh yes--we are definitely connected. Rohit:Okay. Me:Perhaps we should disconnect now? Rohit:If you have any concern then I will try to resolve it and if not then sure you can disconnect the chat. We look forward to seeing you again soon. To close this window, please click the end chat button with an X in the upper right corner of the window. Me:ok Rohit. you are the best. i will miss you. Rohit:You are most welcome Janet. Thank you for your appreciation and same here. I will come to Alaska some day. Bye! :) Me:I just showed my daughter where India is on the globe. she is very excited. Rohit:Okay. Thats great. Please bring her to India and she will definitely enjoy here. Me:ok! im sure she will love it. Rohit:Yes, definitely Janet. Thank you! Bye! Take care of your self. Me:bye! Rohit::) Me::)
Posted on: Sun, 25 Jan 2015 01:05:00 +0000
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