Title: Client Service Executive Overview A customer service executive is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service executive. Customer service executives may work with customers by phone, online or in person. Job description: Develop different branding option packages as per client needs Liaison with the operations team for smooth execution of client campaigns Contacting clients to generate revenue for the company. Coordination with the Retail Outlets Will be responsible for providing technical and analytical support, conducting primary and secondary research and producing reports for the purpose of helping the company grow and sustain our business. Other duties may be assigned as necessary. Core Competencies: Communication skills Energy and Stress Team Work Quality Orientation Problem solving Accountability and Dependability Ethics and Integrity Job Duties Preparation of, and assistance with, the development of company proposals, draft, reports and key subject briefs including content review and preparation, formatting and presentation enhancement. Liaison with various networks/companies as determined from time to time for specific projects and / or business unit areas. Act as a specialist in key areas of business interests including market research and related issue tracking and analysis. Assist in developing research and undertaking analysis across the company product range. Analyze stakeholder engagement and provide scenario analyses. Produce data to support product and/or business development. Provide quantitative data analysis and data visualization Perform other duties as necessary. Requirements Proficient in English (written/oral) Strong analytical skills with a desire to learn and advance. Ability to anticipate and plan for the requirements of a particular task, execute the task in a timely manner. Candidates must be competent with all Microsoft Office applications. Good interpersonal skills. Can work independently and in a team environment. Innovative thinker. Effective time-management skills with ability to meet deadlines, and achieve targets in a team environment. Passion, personal alignment, and commitment to the mission of The Retail Company Excellent presentation skills. Effective attention to detail and a high degree of accuracy. High level of integrity, confidentiality, and accountability. Sound analytical thinking, planning, prioritization, and execution skills. Ability to respond appropriately in pressure situations with a calm and steady demeanor. A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills. Able to effectively communicate both verbally and in writing. Contact Person: Maryam Khan: [email protected] Rohma Imtaz: [email protected]
Posted on: Thu, 20 Mar 2014 10:09:59 +0000
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