We are recruiting a Site Services Engineer for 3+ month project in Tijuana, BC.México. Job Title: Site Services Engineer Location: Tijuana,BC.México. Number of positions: 1 Start Date: ASAP Length: 3+ months Description: • We currently have an open position for a Site Services Engineer for our direct client in Tijuana, Mexico. • The Site Services Engineer provides site IT engineering services to users within assigned region, including design, analysis, evaluation and implementation of applications programs in support of cross functional areas. Also, analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Works in partnership across EIT as an extended member of the site services and support team. • Uses expertise in customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage and training of customers on software and/or hardware products. • Diagnoses and resolves difficult problems in the areas of hardware, applications, and operating systems. • Works independently with supervision only for critical needs. In addition, has a strong team approach to resolving issues when necessary. • Supports engagement model to ensure voices/needs are being represented and resolved. • Elevates issues where appropriate to senior level engineers. • Builds relationships across the Enterprise IT organization to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded. • Provides guidance to more junior members of the department. • Provides how to assistance on all internally supported devices, applications and systems. • Advocates for the end user to ensure high-quality and timely service and support from the entire IT organization. • Leverages internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues. • Contributes to the creation, facilitation and maintenance of FAQ documents, knowledge articles and user guides. The Perfect Candidate: • Will provide site IT Engineering services to users within assigned region, including design, analysis, evaluation and implementation of applications programs in support of cross functional areas. Also, analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Works in partnership across EIT as an extended member of the site services and support team. Must have a Bachelors Degree and 5 plus years working with computer hardware/software. Software and hardware certifications is a bonus. This is a 3 month contract, with extensions. • Bachelors Degree and 5 plus years working with computer hardware/software. • Computer software and hardware troubleshooting knowledge and experience. • Software and hardware certifications a plus. • Excellent customer service skills. • Ability to learn new technologies and applications. • Ability to communicate effectively with all levels of management and technical teams. • Mature and self-motivated professional able to work in a fast-paced and constantly changing environment. • Behavioral Attributes of EIT’s “Culture of Excellence” • Demonstrates the ability to advocate and deliver solutions that create measurable business value and user delight; is able to infuse the organization and staff with positive energy and trust; creates a learning environment in which mentoring and coaching is inherent in the way the entire team (direct and cross functionally) works together; establishes a culture that is solution oriented with a collaborative approach creating a safe environment to take sound risks and achieve stretch goals; acts with contagious optimism in achieving tangible successful results; gives and receives honest feedback to increase our self awareness; striving each day to become role models for the entire company. Languages: • English • Spanish If you fulfill this requirement and are interested in this position, please send your English resume along with your availability to start in this project, to the following e-mail address: nancy.cardona@fastdolphin
Posted on: Mon, 02 Dec 2013 19:14:54 +0000
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