By Oladele Olunike Did you know that – 1. Keeping your existing customers is more profitable than finding new ones? 2. Satisfied customers are an extension of your sales force? 3. Loyal customers become more profitable over time? 4. Poor customer service is costing UK businesses £15.3bn per year as customers defect?! Background - The mantra; the ‘’Customer is King’’ implies that at the core of all decision making with respect to any product’s design, production, distribution and marketing should be one central factor: the customer. Products or brands by themselves do not automatically usher in customer loyalty or strengthen customer relations. In 21st century global business the world has moved on from customer service to customer satisfaction. The unspoken need the customer craves when buying goods or service is not goods or service, brand, quality, packaging or affordability but satisfaction. Until a service provider gives the customer the commodity called satisfaction such service provider is failing to meet the real need of the customer- satisfaction. Customer satisfaction equals business success. Customer loyalty is to the degree to which a service provider exceeds his or her customer’s expectation. Exceeding customer’s expectation always is the pathway to owning a customer for life. For any individual or team or organisation to remain relevant in the ever dynamic market, people, processes and products must continue to get better through better performance of the individual’s or team’s or organisation’s workforce via the acquisition of relevant skills. The Challenge - To ensure that the vision and mission of respective organisations represented by participants is communicated consistently and effectively in the people (professional and non-professional) as well as has been articulated in the place and product. Target Audience - Skilled, and highly skilled professionals and staff of organisations regardless of their positions within their organisations. Delivery Style - Our approach is non-intimidating; cordial hold-you-by-the-hand interactive (employing the interventions of time-tested, fact-based, well researched and insightful presentations, edutaining videos, proven case studies, and exhilarating class exercises or activities) and learning by doing style which educates, informs, inspires and empowers you to launch from where you are to where you ought to be. Scope - Inside out approach i.e. brand inside, brand outside. - From Lip Service To Real Service - Win Your Customer For Life! – Participants Will Learn How To: 1. Deliver real service to organisation and customers. 2. Exceed customers’ expectations always. 3. Win customers’ loyalty and inspire brand ambassadorship. 4. Handle difficult customers. 5. Translate customers’ satisfaction to business success. 6. Keeps the customer coming back and for life. -Outcome - This module is a timely and timeless business boosting and turn around session will move business from just rendering service to satisfying its customers always, retaining those customers, earning their loyalty, ever increasing its bottom-line, keeping those customers for life and experiencing astronomic business growth. The visible and undeniable transformational result is that the customer service or relationship consultants of the organisation will become more dynamic at satisfy the organisation’s customers always, retain those customers, earn their loyalty, ever increasing business’ bottom-line, keep those customers for life on behalf of the business and the business experiences an ever recurrent astronomic growth. Who Should Attend? Staff of all categories especially customer service or customer relationship management staff of organisations, marketing executives, customer service consultants, business management executives, negotiators, business strategist, professionals who need to better hone their interpersonal engagement skills with clients/customers etc. For Further Enquiries and Swift Request For Individual and Corporate Clients, Please Contact – World Class Compere Academy worldclasscompereacademy@ gmail +234 (01) 872 9904, +234 (0) 802 303 7738.
Posted on: Fri, 13 Sep 2013 15:15:28 +0000