CALL CENTRE MANAGEMENT Distance learning is much more flexible than traditional styles of classroom education. Students who need to work can study whenever they have a free moment instead of being restricted to a rigid schedule of attending classes. One of the courses you can study in this flexible way with IQ Academy is Call Centre Management. Register for any of our courses by sending a SMS “IQA Facebook” + your name to 32800 (Terms and Conditions apply) The Call Centre industry has grown considerably over the last two decades globally. This is all due to advances in technology and the decline in costs of communication and data transmission. Companies in different industries now provide customer services and sales from cost effective and technology enhanced Call Centres across the globe. Companies see Call Centres as a cost effective way of providing services and sales to customers at a distance. The IQ Academy Call Centre course will cover the following content: - Instil in myself a personal Contact Centre culture - Work as a member of Contact Centre Team - Contribute to a diverse working environment in a Contact Centre - Meet performance standards within a Contact Centre - Identify and respond to customer needs in a Contact Centre - Collect and record information queries and requests from customers - Provide information to customers in a Contact Centre - Gather and provide relevant information to contribute to contact centre problem solving - Input data received onto appropriate computer packages within a contract centre - Handle a range of customer complaints in a Contract Centre - Implement Contract Centre specific sales techniques to generate sales - Apply-in-bound Contact Centre Operations within a commercial environment - Apply-out-bound Contact Centre Operations within a commercial environment - Comply with service levels as set out in a Contract Centre Operations - Manage administrative record - Develop administrative procedures in a selected organisation The benefits of registering for a Call Centre Management course with us are as follows: • We offer easy repayment of your course fee over 24 months, • You don’t need a Grade 12 to register and • You will have access to your own tutor and Facebook Classroom, where you will learn more on your course, can ask for help with the content of the course and network with your fellow students. We offer a range of business short course that you can go check out on our website iqacademy.co.za
Posted on: Thu, 30 Jan 2014 12:17:13 +0000
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